IT Governance / COBIT / ITIL

  • authorization management
  • configuration Management
  • problem Management
  • change Management
  • help Desk
  • software Control and Distribution
  • active Directory account update
  • service Level Management
  • capacity Management
  • reconciliation

 

 

Corporate services

  • supply call-forward
  • transportation request
  • meeting room reservation
  • service request
  • change request
  • compliance
  • help desk
  • surveys
  • document routing and approval


Sales / CRM

  • sales reporting
  • product specification
  • orders
  • vendor information
  • travel request
  • lead management
  • proposal generation
  • order processing
  • customer care
  • product launch
  • product trial
  • sales process
 

Sarbanes Oxley

  • real time procedure monitoring
  • complete Audit Trail
  • critical Processes: Purchasing, Procurement, Capital Expenditure, etc


HIPAA Administrative Safeguards

  • security management process
  • risk analysis
  • risk management
  • sanction policy
  • information system activity review Workforce security
  • authorization and/or supervision
  • workforce clearance procedures
  • termination procedures Information access management
  • access authorization
  • access etablishment and modification Security Incident procedures
  • response and reporting
 

Human resources

  • leave application
  • declaration of absence
  • request for cash advance
  • new employee integration
  • performance review
  • time card
  • applicant rating
  • succession planning
  • benefits administration
  • training requests
  • employee move process
  • employee badge request


Accounts

  • sales reporting
  • product specification
  • orders
  • expense report
  • invoice request
  • check requisition
  • customer addition
  • contract lifecycle
  • price Change
  • product changes
  • customer 'in/out'
 

Finance

  • credit request
  • wire transfers
  • accounts opening
  • invoice processing
  • loan processing
  • purchase requisitions
  • capital appropriation
  • procurement activities


Production

  • manufacturing order
  • after sales care
  • product specification
  • Product Life Cycle Management
  • ISO certification
  • inventory management
  • quality control
 

ISO 17799

  • risk Assessment and Treatment
  • system Policy
  • organizing Information Security
  • asset Management
  • human Resources Security
  • physical and Environmental Security
  • communications and Operations Management
  • access Control - Information Systems Acquisition, Development and Maintenance
  • information Security Incident Management
  • business Continuity Management
  • compliance