The ITIL standard (IT Infrastructure Library) offers guidelines for IT departments' governance that are more and more implemented by public and private organizations.
ITIL consists of a process library presented in 8 books:
- Software Asset management
- Service Support
- Service Delivery
- Security management
- Application management
- ICT infrastructure management
- The business perspective
- Planning to implement service management
Several processes in each book have to be implemented.
The WorkflowGen BPM / Workflow software enables a quick and efficient automation of the ITIL processes while providing the compliance with the regulations of your organization's industry.
Your ITIL project powered by WorkflowGen
Thanks to a fast deployment and powerful features the WorkflowGen workflow software dramatically reduces the implementation costs of the ITIL processes.
The lack of time and resources often slows down the ITIL project.
However the implementation of ITIL processes improves the enterprises agility by offering a better IT service to internal users. This is also an additional step towards IT systems governance and compliance with industry regulations.
The WorkflowGen workflow software provides a quick ROI while providing the compliance with the regulations thanks to the traceability and archiving of actions and decisions.
WorkflowGen also integrates ITIL processes with existing applications (ERPs, databases, directories, etc)
ITIL + WorkflowGen is the winning combination for the IT departments committed to offering improved services to their internal clients while achieving a quick ROI.
Examples of ITIL processes
The WorkflowGen workflow software enables a quick deployment of ITIL processes.
The automated processes are seamlessly integrated with the existing applications of the information system.
Here are some examples of processes automated by the WorkflowGen workflow software:
- Service support management
- Incident management
- Problem management
- Configuration management
- Change management
- SLA management
- Availability management
- Service continuity management
- Capacity management