- Authorizatons management - Configuration Management - Problem Management - Change Management - Help Desk - Software Control and Distribution - Active Directory account update - Service Level Management - Capacity Management - Reconciliation
Corporate services
- supply call-forward - transportation request - meeting room reservation - service request - change request - compliance - help desk - surveys - document routing and approval
Sales / CRM
- sales reporting - product specification - orders - vendor information - travel request - lead management - proposal generation - order processing - customer care - product launch - product trial - sales process
Sarbanes Oxley
- Real time procedure monitoring - Complete Audit Trail - Critical Processes: Purchasing, Procurement, Capital Expenditure, etc
HIPAA Administrative Safeguards
Security management process - Risk analysis - Risk management - Sanction policy - Information system activity review Workforce security - Authorization and/or supervision - Workforce clearance procedures - Termination procedures Information access management - Access authorization - Access etablishment and modification Security Incident procedures - Response and reporting
Human resources
- leave application - declaration of absence - request for cash advance - new employee integration - performance review - time card - applicant rating - succession planning - benefits administration - training requests - employee move process - employee badge request
- manufacturing order - after sales care - product specification - Product Life Cycle Management - ISO certification - inventory management - quality control
ISO 17799
- Risk Assessment and Treatment - System Policy - Organizing Information Security - Asset Management - Human Resources Security - Physical and Environmental Security - Communications and Operations Management - Access Control - Information Systems Acquisition, Development and Maintenance - Information Security Incident Management - Business Continuity Management - Compliance