1/ The employee opens his/her browser and logs on to WorkflowGen.

2/ He/she clicks “New application” and selects “Corrective Action”. By clicking “Launch application”, he/she then accesses the “Application follow-up form”.

3/ In “My to-do list”, he/she clicks “Complete” and the form corresponding to the selected application is displayed. The employee completes the form and clicks “Send the form”.

4/ At this point an e-mail message is sent to the most appropriate person (the manager) with the subject line reading “One new action has been assigned to you”.

5/ By clicking “View action”, the manager accesses the “Application follow-up form” and goes to “My to-do list”. By clicking the action assigned to him/her (here, a validation), the form opens again. The manager can also complete the appropriate areas to approve or deny the application, before clicking “Send form”.

6/ If the manager denies the corrective action application, the process is closed and the employee is notified by email. If the application is approved, the quality controller is notified by email that an action has been assigned to him.

7/ By clicking “View action”, the quality controller accesses the “Application follow-up form” he then clicks the "Analyze" action and opens the form. After completing the relevant form fields he clicks "Send form" and then assigns the next action to the person responsible for handling the corrective action.

8/ The designated person is notified by e-mail. He accesses the “Application follow-up form” and clicks the "Perform" action. After completing the relevant form fields he clicks "Send form".

9/ The quality controller is notified by e-mail. He then verifies the effectiveness of the corrective action performed by the designated person. Once the verification is done he clicks "Send the form".

10/ The process is closed, the employee and the manager are notified by e-mail.