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 Industries: Insurance
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Imagine: An Insurance Company has its HQ in X and has over 50 sales and service offices around the country. With about 2000 policies submitted each month, underwriters had to go through rules to either approve or disapprove the policy. Then after that, all of those forms will be submitted to the HQ to be processed. As all the forms are on paper, it is time-consuming to process each and every one of them and this has led to delays and unfinished processes.
The result of all this: Unsatisfied customers, bad image to the company, decreased revenue and increased costs.
The WorkflowGen BPM / Workflow software can help improve the business in many aspects. |
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- Automating administrative processes will reduce errors and employees would be able to participate in more value adding activities.
- WorkflowGen can be designed to follow certain business rules when a form is filled in online. Depending on what answers are filled in, the rules that are set will help decide whether to approve or disapprove. This can help improve customer service in the way that the process will be quickened and that it gives the customer more choices as to how they want to do it.
- Also, when a form is routed to a certain person or department to gain approval or whatever is needed, there are timeframes which are set to ensure speedy responses.
- Customers can also check the status of a claim.
- Enables a greater insight into the operations of the business. This would help to improve management control and management of resources.
- Bottlenecks reduced.
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