This COBIT field is one of the most impacted by compliance because it includes the security management of the information system.
The IT department should delegate the IT solution authorization management to the business units (e.g. a complete audit trail of the access requests, personnel entry/exit should be implemented).
The WorkflowGen workflow software makes it possible to effectively manage these many processes by automating manual tasks that are sources of errors and productivity losses.
Here are some examples of processes automated by the WorkflowGen workflow software:
- SLA management
- Third party service management
- Performance management
- Authorization management
- Cost management
- Configuration management
- Problem and incident management
- Operation management