Support

Online Helpdesk

The helpdesk is available to clients who have purchased WorkflowGen.

Before posting a ticket, be sure to:

1. Check if the answer is available in the Knowledge Base (Forum).
2. Try to reproduce the error.

3. Get the error information (screen shots, a copy of the error message, etc.).
4. Have your configuration information ready.

Helpdesk access

Assistance Packs: Your access to solution experts

To benefit from assistance with topics not covered by the standard maintenance. or to have a direct access to solution experts to boost your project. you can purchase an Assistance Pack.

Assistance Packs are blocks of prepaid hours you can use according to your needs:

• “How-to” questions
• Training
• Process analysis and definition
• Consulting, best practices, sanity checks
• Implementation assistance for software updates, upgrades or new releases.

If you want to purchase an Assistance Pack, please contact us