GDPR-compliant data extraction with WorkflowGen

In response to GDPR compliance requirements, many companies, particularly in the insurance or financial services sectors, seek solutions that allow clients secure and easy access to their personal data. These needs often include the ability for clients to download sensitive information, such as customer profiles, transaction histories, and medical or financial records. With WorkflowGen, companies can efficiently address these data access requests while ensuring strict adherence to GDPR requirements.

WorkflowGen offers a low-code platform with integrated AI-powered automation and Hybrid Agentic Process (HAP) management, combining human oversight with AI-driven automation. This solution enables companies to dynamically manage data access requests while ensuring security, privacy, and regulatory compliance. AI is selectively applied to optimize specific steps, including data validation, process escalation, and reporting, ensuring both speed and compliance.

1. Client Request Submission:
   • Process Trigger: A client logs into their secure portal and submits a data extraction request.
   • GDPR Compliance Initiation: WorkflowGen’s automation framework initiates a data export workflow upon receiving the request, creating a secure audit record.
2. Data Extraction and Validation:
   • AI-Powered Data Verification: An AI agent within WorkflowGen automatically validates the data extraction parameters to ensure that the requested data aligns with GDPR guidelines by checking:some text
     • Request accuracy (e.g., correct client identifiers and approved data categories).
     • Completeness of required data for compliance.
   • Data Retrieval: WorkflowGen initiates an SQL query to extract secure data from the company’s database and converts it into a machine-readable CSV file.
   • Human Oversight: For sensitive or high-risk data, WorkflowGen prompts a human operator to review the data before finalization, ensuring compliance and data accuracy.
3. Approval and Compliance Check:
   • AI Compliance Monitoring: AI agents monitor the data extraction for compliance with GDPR and security protocols, flagging any potential issues such as unauthorized data categories or privacy risks. This agent generates a report that is reviewed by a compliance officer.
   • Audit Trail Generation: WorkflowGen logs every step in the data extraction process, creating a comprehensive audit trail to facilitate future audits and demonstrate GDPR compliance.
4. Data Delivery:
   • Automated Client Notification: Upon compliance clearance, WorkflowGen sends a secure notification to the client, informing them that the data is available for download.
   • Secure Download: Clients can securely download their data within a defined time frame, in line with GDPR data portability requirements.
5. Process Monitoring and Continuous Improvement:
   • Real-Time Monitoring: WorkflowGen’s dashboard provides real-time insights into ongoing GDPR data requests. An AI agent monitors for potential bottlenecks or delays, escalating to human operators if intervention is needed.

Process Analytics for Improvement: WorkflowGen’s analytics provide insights into request volumes, completion times, and common client inquiries, allowing for continuous process optimization.

• Enhanced Efficiency: AI-driven data validation and compliance checks reduce manual workloads, accelerating data requests while maintaining GDPR compliance.
• Human Oversight for Critical Steps: WorkflowGen’s Hybrid Agentic Approach ensures human involvement in sensitive or complex steps, balancing automation with regulatory rigor.

Transparent Compliance: A complete audit trail and compliance check system protect against non-compliance, minimizing legal and reputational risks.

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