Online Help Desk
The Help Desk is available to clients who have purchased WorkflowGen.
Before posting a ticket, be sure to:
1. Check if the answer is available in the Knowledge Base (Forum).
2. Try to reproduce the error.
3. Get the error information (screen shots, a copy of the error message, etc.).
4. Have your configuration information ready.
Help Desk access
Assistance Packs: Your access to solution experts
To benefit from assistance with topics not covered by the standard maintenance or to have a direct access to solution experts to boost your project you can purchase an Assistance Pack.
Assistance Packs are blocks of pre-paid hours you can use according to your needs:
- "How-to" questions
- Process analysis and definition
- Consulting, Best Practices, Sanity Checks
- Implementation assistance for software updates, upgrades, or new releases.
If you want to purchase an Assistance Pack, please contact us