Support

Online Help Desk

The Help Desk is available to clients who have purchased WorkflowGen.

Before posting a ticket, be sure to:

1. Check if the answer is available in the Knowledge Base (Forum).
2. Try to reproduce the error.
3. Get the error information (screen shots, a copy of the error message, etc.).
4. Have your configuration information ready.

Help Desk access

For clients who purchased WorkflowGen before November 1st, 2016: Please keep using this HelpDesk

If you've forgotten your password, click here to recover your Help Desk password.




Assistance Packs: Your access to solution experts

To benefit from assistance with topics not covered by the standard maintenance or to have a direct access to solution experts to boost your project you can purchase an Assistance Pack.

Assistance Packs are blocks of pre-paid hours you can use according to your needs:

  • "How-to" questions
  • Training
  • Process analysis and definition
  • Consulting, Best Practices, Sanity Checks
  • Implementation assistance for software updates, upgrades, or new releases.

If you want to purchase an Assistance Pack, please contact us