WorkflowGen Mastered
Complexity Series

icone down

How to digitize processes across multiple organizations and platforms with an orchestration engine

Business case

Medical billing and payment companies acting as intermediaries between hospitals and insurance providers need to digitize and optimize billing process while leveraging the platforms and infrastructures of the different involved parties.

The three separate organizations and multiple participants involved in this kind of process often experience problems with their billing procedures and communications between all of the parties. Requests initiated and processed via emails sent back and forth between hospitals, billing companies and insurance providers can lead to delays of weeks between initial hospital billing requests and eventual reimbursements. This kind of time-sensitive and financially critical situation can easily get out of hand, thus requiring a solution to facilitate and optimize all aspects of the billing and reimbursement procedure, in particular to properly and efficiently route requests while reducing processing time.

orchestration engine

In this kind of architecture, the various applications already in place in the three organizations can include:


The ideal solution would do the following:

WorkflowGen has earned a solid reputation both as a stand-alone application and as a behind-the-scenes workflow engine that can be seamlessly integrated into existing software infrastructures and drive any kind of process.

WorkflowGen features a whole new way to perform this kind of integration through the GraphQL API, a cutting-edge technology that provides even more flexibility and configurability when it comes to integrations.

Technical Solutions


By implementing WorkflowGen, companies can accelerate value delivery with a shorter time-to-market and improved operational agility, while leveraging existing skills and solutions and providing enhanced customer experience.

Accelerate your human-centric process automation
with Digital Technology

Sign up for a 1-hour free audit with a solution expert

Your personal information is protected by our Privacy Policy.